inDrive Receives APAD Approval to Continue Operations

 

Estimated reading time: 7 minutes

Key Takeaways:

• inDrive has officially received APAD approval, ensuring its e-hailing services can continue. Read about the implications for passengers and drivers in Malaysia. This marks a significant milestone for the platform's stability and growth.
• The approval follows a rigorous three-month licensing review, during which inDrive significantly enhanced its compliance systems, internal procedures, document verification, and audit processes.
• All inDrive drivers are now strictly required to possess a valid PSV license, e-hailing insurance, roadworthy vehicles, and APAD-approved E-hailing Vehicle Permits (EVP) before activation.
• This regulatory clearance allows inDrive to confidently strengthen operations, aiming to reach 40,000 active drivers nationwide through improved recruitment, stricter document re-verification, and ongoing internal audits.
• Passengers can expect enhanced safety and reliability, while drivers benefit from a stable operating environment and expanded support initiatives.

Table of Contents:

1. Has Your Favorite E-Hailing Service Faced Regulatory Hurdles? inDrive's Journey to APAD Approval
2. The Green Light: How inDrive Secured APAD Approval
3. Ensuring Safety and Compliance: The Core of inDrive's Operations
4. Learning from the Past: Addressing Previous Operational Halts
5. Scaling Up: inDrive's Ambitious Growth and Driver Support in Malaysia
6. A New Era for E-Hailing: What This Means for You
7. Frequently Asked Questions (FAQs)

Has Your Favorite E-Hailing Service Faced Regulatory Hurdles? inDrive's Journey to APAD Approval

In today's fast-paced world, ride-hailing services have become indispensable, transforming urban mobility and connecting communities. But have you ever stopped to consider the intricate web of regulations and compliance that ensures your safe journey? It's a crucial, often overlooked aspect that directly impacts service reliability and trust. For millions of Malaysians relying on e-hailing for their daily commute or livelihood, regulatory clarity isn't just a formality—it's foundational.

We're here to share some exciting news that solidifies the future of one such popular platform. The good news is, inDrive has officially received APAD approval, ensuring its e-hailing services can continue. Read about the implications for passengers and drivers in Malaysia. This significant announcement from the Land Public Transport Agency (APAD) marks a pivotal moment, following a comprehensive three-month licensing review process. This article will delve into what this approval means for the broader mobility ecosystem, the stringent measures inDrive has implemented, and the exciting future ahead for both its drivers and passengers.

The Green Light: How inDrive Secured APAD Approval

The journey to full regulatory compliance is often a rigorous one, demanding unwavering commitment and significant operational adjustments. For inDrive, a global e-hailing platform, this journey recently culminated in receiving crucial approval from APAD, allowing it to seamlessly continue operations across Malaysia. Azlan Anwar, inDrive Malaysia's Driver Operations Manager, highlighted that this approval empowers the company to move forward with greater confidence, ensuring operational stability for drivers, passengers, and the entire national mobility ecosystem.

Strengthening Compliance: A New Era for inDrive Malaysia

Over the past few months, inDrive has been hard at work, meticulously strengthening every facet of its compliance system. This wasn't merely a superficial review; it involved a deep dive into internal procedures, leading to significant enhancements. "We improved internal procedures, tightened document verification, and enhanced audit processes to ensure only drivers who meet all regulatory requirements are permitted to be active on the platform," Azlan Anwar affirmed. This proactive approach underscores inDrive's dedication to upholding the highest standards of safety and service quality, setting a new benchmark for operational excellence in the local e-hailing sector.

What APAD Approval Means for You

For the everyday passenger, this approval translates into enhanced peace of mind. You can now use inDrive's services with renewed confidence, knowing that the platform operates within the legal framework, prioritizing your safety and security. For drivers, it means a stable and legitimate platform to earn a living, free from the uncertainties of regulatory challenges. The commitment to compliance benefits everyone, fostering a trustworthy and reliable e-hailing environment that Malaysians can depend on.

Ensuring Safety and Compliance: The Core of inDrive's Operations

The bedrock of a reliable e-hailing service is its unyielding commitment to safety and compliance. With APAD's green light, inDrive has reaffirmed its dedication to these principles, rolling out a robust framework that ensures every driver and vehicle on its platform meets strict regulatory standards. This meticulous approach is not just about ticking boxes; it's about safeguarding every journey and ensuring a professional, secure experience for all.

Mandatory Requirements for inDrive Drivers

Azlan Anwar elaborated on the stringent criteria that all inDrive drivers must fulfill. This includes a multi-layered verification process designed to filter for only the most qualified individuals. Every driver is now mandated to possess:

• A valid Public Service Vehicle (PSV) license, indicating professional competence.
• Comprehensive e-hailing insurance protection, offering financial security in unforeseen circumstances.
• A roadworthy vehicle that adheres to safety and maintenance standards.

Crucially, drivers are only activated on the inDrive application after their E-hailing Vehicle Permit (EVP) has been officially approved by APAD. "Only after all these criteria are met and the EVP is approved, will the driver be activated in our application," Azlan stated, highlighting the non-negotiable nature of these requirements. This rigorous vetting process ensures that you, as a passenger, are always in safe hands with a fully licensed and insured professional.

Learning from the Past: Addressing Previous Operational Halts

It's important to acknowledge that inDrive's journey to full compliance wasn't without its bumps. In May last year, APAD had temporarily issued an order for inDrive to halt operations in Malaysia. The reason? Non-compliance with licensing requirements, specifically the discovery of some drivers operating without valid EVP and PSV licenses. This incident served as a critical learning curve for the platform.

However, demonstrating a strong commitment to rectification, inDrive was permitted to resume operations under a three-month monitoring period starting July 2025 (Note: Assuming "Julai 2025" in source text is a typo for "Julai 2024" given "beberapa bulan lepas" and current context, or a future projection. For this blog, it's presented as historical context leading to current approval), leading up to the full approval it has now received. This period allowed inDrive to diligently implement and prove its improved compliance systems, showcasing its dedication to regulatory adherence and rebuilding trust within the ecosystem. This transparency about past challenges, coupled with demonstrable action, reinforces inDrive's commitment to long-term, stable operations in Malaysia.

Scaling Up: inDrive's Ambitious Growth and Driver Support in Malaysia

With APAD's approval firmly in hand, inDrive is poised for an exciting phase of expansion and enhancement in Malaysia. The focus is not just on growth in numbers, but on fortifying the entire operational framework to ensure a superior experience for everyone involved.

Driving Towards 40,000 Active Drivers

Azlan Anwar shared ambitious targets for driver acquisition. inDrive is currently closing in on its goal of 40,000 active drivers nationwide, having successfully registered approximately 95 percent of this target. This expansion is supported by strategic initiatives, including mobile acquisition efforts targeting drivers in smaller areas around the Klang Valley. Additionally, dedicated driver recruitment kiosks have been established in key hubs like Johor Bahru and Penang, making it easier for aspiring drivers to join the platform and complete the necessary compliance procedures.

This growth means more available rides for passengers, shorter waiting times, and greater accessibility, especially in diverse urban and suburban areas. For drivers, it signifies a thriving ecosystem with ample opportunities to earn a flexible income.

Future Initiatives for Driver Acquisition and Support

Beyond recruitment, inDrive is committed to continuous improvement. The platform plans to further strengthen its operations through:

• Enhanced driver recruitment processes: Streamlining onboarding while maintaining strict compliance.
• Stricter document re-verification: Ongoing checks to ensure sustained adherence to regulatory standards.
• Continuous internal audits: Regular assessments to maintain operational integrity and identify areas for improvement.
• Expansion of driver support initiatives: Providing more resources, training, and assistance to the driver community.

inDrive is actively exploring various additional initiatives to boost the number of drivers in Malaysia, aiming to meet and even exceed its set targets. This holistic approach ensures that as inDrive grows, it does so sustainably, prioritizing the well-being and professional development of its driver partners while providing exceptional service to passengers.

A New Era for E-Hailing: What This Means for You

The official APAD approval for inDrive marks more than just a regulatory clearance; it signals a new era of stability, trust, and growth for the e-hailing landscape in Malaysia. For you, the passenger, this means a service that is not only convenient and competitively priced but also fully compliant and committed to your safety. You can embark on your journeys with greater confidence, knowing that your inDrive driver has met all professional and regulatory standards.

For drivers, this approval translates into a secure and legitimate platform to build a livelihood, supported by a company that is continually investing in their growth and compliance. The future promises enhanced operational support, more robust systems, and a thriving community.

The journey has been transformative, and the destination is a more reliable, safer, and ultimately more beneficial e-hailing experience for everyone. Why not experience the improved inDrive service for yourself? Download the inDrive app today, take a ride, and share your thoughts on this exciting new chapter in Malaysian e-hailing! Your feedback helps shape the future of mobility.

Frequently Asked Questions (FAQs)

1. Is inDrive now fully legal and compliant in Malaysia?

Yes, inDrive has officially received APAD approval, ensuring its e-hailing services can continue. Read about the implications for passengers and drivers in Malaysia. This means inDrive is fully compliant with all regulatory requirements set by the Land Public Transport Agency (APAD) in Malaysia.

2. What specific licenses and permits are required for inDrive drivers?

All inDrive drivers are now strictly required to possess a valid Public Service Vehicle (PSV) license, e-hailing insurance protection, and a roadworthy vehicle. Additionally, their E-hailing Vehicle Permit (EVP) must be approved by APAD before they can be activated on the platform.

3. How does this APAD approval benefit passengers?

For passengers, this approval brings enhanced safety, reliability, and peace of mind. Knowing that inDrive operates under strict regulatory oversight means drivers are properly licensed, vehicles are roadworthy, and the service adheres to high standards, making your journeys safer and more secure.

4. What does the approval mean for existing and prospective inDrive drivers?

For drivers, the approval means a stable, legitimate, and growing platform to operate on. It ensures job security and a clear path for professional development within the e-hailing industry. Prospective drivers can join a platform that prioritizes compliance and offers expanded support initiatives.

5. What are inDrive's future plans in Malaysia after this approval?

inDrive plans to significantly strengthen its operations by improving driver recruitment processes, implementing stricter document re-verification, conducting continuous internal audits, and expanding support initiatives for drivers. The platform aims to reach 40,000 active drivers nationwide and is exploring further growth strategies.